Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1 business day (excluding weekends and holidays) after payment is authorized. Orders placed after business hours or on weekends/holidays will be processed the next business day.
Orders may ship from one or more of our fulfillment warehouses depending on product availability and destination.
Shipping Methods & Delivery Times
We currently ship orders using UPS® Ground and other major carriers.
Estimated delivery times are provided at checkout and begin once your order has shipped. Delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on order weight, shipping method, and destination. Promotional free shipping, when available, will be shown at checkout.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 24 hours to appear after shipment.
Split Shipments
If your order contains multiple items, it may ship in separate packages from different warehouses. You will receive tracking information for each shipment.
Shipping Restrictions
We currently ship to addresses within the United States. We do not ship to P.O. Boxes or APO/FPO addresses at this time.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact our support team as soon as possible so we can assist.
Questions
If you have any questions about shipping, please contact us at help@poolgeek.com.